Home Depot Names Craig Menear To Succeed Blake As Ceo – Bloomberg

(LOW) Blake steered the company through the U.S. housing crash and financial crisis by slowing the growth of new stores and focusing instead on boosting sales from existing locations. After the struggles under Nardelli, Home Depot could have been surpassed by Lowes as the largest chain in the category, Katz said. Blake returned the focus to the customer by dedicating more workers to the sales floor and increasing store employees compensation, she said. http://www.bloomberg.com/news/2014-08-21/home-depot-names-craig-menear-to-succeed-blake-as-ceo.html

Customer Service – L.L. Bean tops e-retail customer service measures in July – Internet Retailer

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that StellaService tracks. Stella Benchmarks is based on daily customer service evaluations and four orders per month. StellaService offers a competitive analysis of retailers competitors, for which its charges clients. http://www.internetretailer.com/2014/08/28/ll-bean-tops-e-retail-customer-service-measures-july

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